warranty policy

Welcome to Backdropsource.co.nz! We are committed to providing high-quality backdrops and display products. This Warranty Policy explains the coverage, terms, and procedures related to warranties on our products.

1. Warranty Coverage

Backdropsource.co.nz offers a limited warranty on all products sold through our website against manufacturing defects in materials and workmanship. This warranty covers:

  • Defects in fabric or material quality
  • Faulty stitching or assembly
  • Manufacturing flaws affecting product functionality

2. Warranty Period

Our warranty period starts from the date of purchase and lasts for 12 months, unless otherwise specified on the product page.

3. What Is Not Covered

The warranty does not cover:

  • Damage caused by improper use, mishandling, or accidents
  • Normal wear and tear, fading, or discoloration due to sunlight or washing
  • Damage caused by modifications, repairs, or alterations not authorized by Backdropsource.co.nz
  • Damage resulting from exposure to extreme weather or environmental conditions

4. How to Make a Warranty Claim

If you believe your product is defective under warranty, please follow these steps:

  1. Contact our Customer Support team at support@backdropsource.co.nz or call +64 3 588 8033 within 14 days of discovering the defect.
  2. Provide your order number, purchase date, and detailed description of the defect.
  3. Send clear photos of the product showing the defect.
  4. Our team will review your claim and may request the product to be returned for inspection.

5. Remedies and Resolution

If your warranty claim is approved, we will, at our discretion:

  • Repair the defective product
  • Replace the defective product with the same or a similar product
  • Issue a refund if repair or replacement is not possible

Return shipping costs for warranty claims will be covered by Backdropsource.co.nz. We will provide instructions for the return process.

6. Limitation of Liability

Backdropsource.co.nz is not liable for any incidental or consequential damages arising from the use or inability to use our products.

7. Contact Us

For questions about this warranty policy or assistance with claims, please contact us:

Email: support@backdropsource.co.nz
Phone: +64 3 588 8033
Address: Backdropsource, 59 Luke Street, Hemmant, Brisbane, Queensland 4174

Thank you for choosing Backdropsource.co.nz. We stand behind the quality of our products and are here to help!